Patient Satisfaction

A woman in a dark jacket is smiling and adjusting the armrest of a man sitting in a motorized wheelchair. They are in a room adorned with various mobility aids on the wall. The atmosphere is friendly and supportive.

Why patient satisfaction matters

Your voice shapes the care we provide. Patient satisfaction scores are more than numbers — they’re a reflection of the trust you place in us and the foundation of our commitment to excellence. As a not-for-profit organization, we believe in transparency and continuous improvement, which is why we share these scores with pride.

Below, you’ll find our most recent patient satisfaction scores, showcasing the care, respect, and dedication that define Shepherd Center’s mission. Thank you for helping us grow and improve through your valuable feedback.

Understanding the scores

Our most recent data is from our 2022 survey responses and uses a scale from 0 to 100. The scores can be interpreted as:

Very Good = 100; Good = 75; Fair = 50; Poor = 25; Very Poor = 0

Overall patient satisfaction

These scores reflect the general satisfaction and endorsement of Shepherd Center by our patients.

95

Out of 100 former inpatients would recommend Shepherd Center.

94

Out of 100 inpatients rate the overall care as excellent.

Training and preparation for home care

This highlights how well our patients feel prepared for care after discharge from Shepherd Center.

89

Out of 100 inpatients rate their training for home care as excellent.

Courtesy and respect from medical staff

This highlights the level of positive interactions patients have with our doctors and nurses at Shepherd Center.

93

Out of 100 inpatients rate the courtesy and respect of their rehabilitation doctors as excellent.

93

Out of 100 iInpatients rate the courtesy and respect of their nurses as excellent.

Courtesy and respect from therapy staff

This highlights the high regard patients have for our specialized therapy teams at Shepherd Center.

97

Out of 100 inpatients rate the courtesy and respect of their occupational therapists as excellent.

96

Out of 100 of inpatients rate the courtesy and respect of their physical therapists as excellent.

96

Out of 100 of inpatients rate the courtesy and respect of their speech therapists as excellent.

A marriage and family therapist engages in a counseling session with a patient's husband, providing psychological support services for family members.

Your feedback drives our mission

Patient satisfaction is at the heart of everything we do. If you have any questions, comments, or suggestions about your experience at Shepherd Center, we’d love to hear from you. Your insights help us continue to grow and provide the best care possible.

Contact us to share your thoughts or learn more about our commitment to patient-centered care.

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