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The Accessibility User Research Collective (the AURC), housed within Shepherd Center’s Virginia C. Crawford Research Institute, serves as a strategic research consulting partner for companies committed to creating products that work for everyone. We partner with private industry, technology developers, and people with all types of disabilities to accelerate the design and delivery of accessible, user-friendly solutions.

From user interfaces and wearables to web platforms and physical goods, we help organizations integrate real-world user feedback into their development process, ensuring products are compliant and competitive.

Why partner with the AURC?

As a full-service, people-first UX research team, our mission is simple: embed accessibility into every stage of product development and help you deliver products that work for everyone. Here’s what sets us apart:

  • Actionable insights, fast: Get results you can apply immediately to make your products and services more accessible and user friendly.
  • Competitive advantage: Leverage live customer insights, scaled to your needs, so you can build accessible products faster and stay ahead of the market.
  • Nationwide participant network: Access to hundreds of qualified participants with all types of disabilities who match your study criteria, saving you time and ensuring accurate, real-world feedback.
  • Full-service research team: We manage everything from moderated interviews, focus groups, and task analyses to surveys. Plus, we provide expert data analysis and live presentation of results to your team.
  • Data security you can trust: Annual third-party privacy reviews and oversight by our Institutional Review Board (IRB) ensure the highest standards of data security.
  • End-to-end project management: From participant recruitment to managing incentives, we handle every detail so you can focus on product innovation.
  • Diverse research opportunities: Product testing, usability interviews, focus groups, and survey research designed to give you actionable insights on real-world experiences.

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We connect with 1,500+ participants across all 50 states, representing a wide range of disabilities including vision, hearing, mobility and dexterity, speech, neurodiversity, and mental health.

How it works

  1. Sign up to become a member by completing our online form.
  2. Get matched with research studies that fit your experience and interests.
  3. Participate in usability interviews, surveys, or product testing — and get paid for your time.

  1. Connect with us to share your goals and accessibility challenges.
  2. Collaborate with us to design usability tests, interviews, and surveys.
  3. Leverage our nationwide participant network and full-service research team to embed accessibility into your design process.

Proven impact with global brands

Our collaborative approach ensures accessibility is built in from the start. By working closely with product managers, designers, and developers, we translate research into better user flows, intuitive designs, and inclusive functionality. We align testing with business goals and timelines, enabling designers to iterate quickly and developers to build efficiently — with accessibility embedded at every stage.

Who we’ve worked with

From global tech giants to popular consumer brands, leading companies trust the AURC to ensure inclusivity is not an afterthought. Brands like Microsoft, McDonald’s, Samsung, LinkedIn, and others rely on our user insights to refine products that reach millions of users.

Getting feedback from people with disabilities is such an important piece of the way we can create great products and services. In partnering with Shepherd Center, we are building a deeper relationship with the community to provide more ways for the voices of people with disabilities to be heard.

Megan Lawrence, Ph.D. Former Director of Technical Evangelism & Intersectionality, Microsoft

Four members from the AURC team pose and smile inside a fast-food restaurant. One man sits in a wheelchair, surrounded by two women standing and another man sitting on a booth seat. Digital menu boards are visible in the background.

The experts driving inclusive innovation

Behind the AURC is a dynamic, multidisciplinary team dedicated to advancing accessibility and inclusive design. Our expertise includes clinical research scientists, UX specialists, data analysts, engineers, speech-language pathologists, and accessibility advocates — all united by a deep understanding of disability, usability, and human-centered design.

News and updates from the AURC

Stay informed on the latest in accessibility research, upcoming studies, and industry trends. From success stories and new partnerships to practical tips for inclusive design, this is your go-to source for everything happening at the Accessibility User Research Collective.

Catch up on previous newsletters

  • Headshot of Eren Denburg Niederhoffer

    Fall 2025

    Member bridges neurodivergent and neurotypical communities, advancing inclusion through advocacy.
  • Headshot of Seving Ven

    Summer 2025

    Member leads VIBS to empower the blind community, promote indepenedence, and break barriers.
  • A woman in a blue shirt places a blue sticker on a board with colored dots in a grid. Other people and a wheelchair are visible in the background at what appears to be an indoor event or meeting.

    Spring 2024

    AURC explores AI’s impact on disability inclusion: 87% see benefits, but trust remains low.

From the Newsroom