Patient Satisfaction
Shepherd Center, one of the leading rehabilitation hospitals in the nation, strives to be the provider of choice for people with spinal cord injury or disease, acquired brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neurological conditions.
Shepherd Center's mission is to help people who have experienced a catastrophic injury or disease, which has resulted in a temporary or permanent disability, rebuild their lives with hope, dignity and independence, advocating for their full inclusion in all aspects of community life. Patient satisfaction surveys are one means for measuring how effective we are at achieving that mission.
Because Shepherd Center is a not-for-profit organization and an asset to communities across the country, we are proud to publicly post our patient satisfaction scores. We are also committed to continuously striving to perform better. The scores below are based on patient survey responses in 2022.
Our Patient Satisfaction Scores
The scores below are based on patient survey responses in 2022. The scores are calculated on a weighted mean from zero (0) to 100. Very Good is 100, Good is 75, Fair is 50, Poor is 25, and Very Poor is 0.
95
out of 100 median score
Former inpatients recommend Shepherd Center
94
out of 100 median score
Inpatients rate the overall care as excellent.
89
out of 100 median score
Inpatients rate their training for home care as excellent.
93
out of 100 median score
Inpatients rate the courtesy and respect of their rehabilitation doctors as excellent.
93
out of 100 median score
Inpatients rate the courtesy and respect of their nurses as excellent.
97
out of 100 median score
Inpatients rate the courtesy and respect of their occupational therapist as excellent.
96
out of 100 median score
Inpatients rate the courtesy and respect of their physical therapist as excellent.
96
out of 100 median score
Inpatients rate the courtesy and respect of their speech therapist as excellent.
What Our Patients are Saying about Shepherd Center
From treatment to recovery, Shepherd Center ensures our patients feel valued. Read testimonials from our patients about the patient-centered rehabilitative care and treatment they received at Shepherd Center.
We had a very positive experience overall. I would highly recommend to others.
B.C.
The positive attitude of all staff was VERY apparent. They don't give up on anyone.
S.L.
During these unprecedented times of coronavirus, we were well informed and taught through virtual training sessions as well as a week of training/instructions prior to discharge. I am SO GRATEFUL FOR ALL OF YOU.
D.C.
The nurses were not only respectful but also kind.
Declan Amuneke
All of the therapists were exceptional in their interactions with me and my husband.
D.A.
Tayla was great! She helped me learn different ways to approach daily life. She was also encouraging.
Timothy Davis
Jenna knew speech was not Thomas’ favorite, but she was creative and rewarded him when he made progress.
Penny Pairet
Doctor's attentiveness and communication from doctors were fantastic! Overall couldn't more highly recommend the facility!
Brian Fling