Your trusted navigators in a brand-new world

After a significant injury, the path forward can be overwhelming. Where should you go? What are your next steps? What questions should you ask? Our Admissions Team is here to help — from the moment of referral to your arrival. We assess your injuries, guide future planning, coordinate with insurance, and manage logistics to bring you safely to Shepherd Center. During this vulnerable time, we are your reliable source of information and support, easing the burden on both you and your family.

How we support you

• Facilitating communication: We act as a liaison between you, your family, and your current care team, ensuring clear and timely communication throughout the admission process.
• Providing support: You are not alone on this journey. From the moment you contact us, we are here to answer your questions, listen to your concerns, and provide the reassurance you need.
• Managing insurance: Our team is highly skilled in navigating the complexities of insurance coverage, working with your providers to streamline the financial aspects of your care.
• Coordinating transport: If you require an ambulance or air transport, we handle all the details, ensuring that you arrive at Shepherd Center safely and comfortably.

Our expert admissions team

Shepherd Center’s admissions team is organized into specialized groups, each dedicated to a unique aspect of the referral and admissions process. Our team is comprised of nurses, social workers, and therapists with extensive experience in trauma settings, specializing in brain and spinal cord injuries and other neurological conditions. This expertise allows us to provide the highest level of comprehensive and personalized care — from beginning to end.